Service  & Repairs

We believe that your relationship with us shouldn’t end when you buy your Instrument. That’s why our City Music Service Promise is there to ensure that you receive excellent care and attention throughout your ownership experience.

On all new instruments purchased from us we guarantee you for a minimum of 12 months from the date of purchase (see our Guarantee of Service). Most of our manufacturers now offer 2 to 5 year warranties on selected products.

As your local main dealer we can assist with any problems that may occur or arrange returns to their workshops if required.

We can look after your instrument regardless of where you purchased it. We offer a professional repair and setup service to help maintain your instrument to its optimum condition. Regular servicing is key to safeguarding your instruments performance and could also enhance the future re-sale value of your instrument.

We believe strongly in transparency and there will be no hidden costs. For added peace of mind, we will give you a quotation over the phone for the work you have requested and email you the price confirmation. We’ll consult you if any additional work on your instrument is needed when it is with us. We won’t carry out any extra work without asking your permission first.

Fixed Price Service Tariff

All prices include VAT at current rate:

Guitars
CLASSIC/FOLK/ELECTRO-ACOUSTIC/BASS/ELECTRIC
Restring / Service. Check over & clean instrument and hardware, lubricate, oil fret-board, restring, tune and adjust.

CLASSIC/FOLK/ELECTRO ACOUSTIC – £40 + Strings + parts
BASS – £40 + Strings + parts
ELECTRIC Standard tremolo system – £40 + Strings + parts
ELECTRIC, Floating / fulcrum tremolo system – £45 + Strings + parts
Fit single string to above – £3 + Strings + parts    Fit set strings to above – £15 + Strings + parts

Orchestral Strings
Restring / Service. Check over & clean instrument and hardware, lubricate, oil fret-board, restring, tune and adjust.

VIOLIN / VIOLA – £45 + Strings + parts
Fit single string to above – £5 + Strings + parts

All other work, including brass, woodwind,drums, amps, keyboards and electronics individually assessed. We pride ourselves on ensuring that you – and your instrument – receive the very highest level of care and service so to book a service with the people that know your instrument best, simply contact us today.